EOA: An association of offshore outsourcing providers in Ethiopia.
The Ethiopian Outsourcing Association represents Ethiopia’s offshore outsourcing industry, bringing together the country’s leading service providers to connect with global businesses. We work towards a meaningful change which is bridging talent gaps, advocating for better policies, and positioning Ethiopia as a trusted outsourcing destination on the world stage.
Ethiopia offers a unique value proposition of being a strategic location with a growing pool of skilled professionals, and strong public-sector support for the industry. The country’s potential as a global outsourcing hub is driven by its innovative talents, ambitious enterprises, and a commitment towards a thriving business environment. If you’re looking for a reliable outsourcing partner, Ethiopia’s service providers and young, innovative talents are ready to deliver. EOA is here to empower them and link them to global opportunities.
The fact that it’s the second most populous country in Africa with the youth marking more than seventy percent of its population signifies the substantial value of untapped talent. This is also reflected in the large availability of trainable talent, with over 200,000 students graduating each year from STEM disciplines and associated fields. This is further fueled by the rapid privatization of previously state-owned enterprises like the telecommunications sector as internet penetration continues increasing within the local economy.
There is no denying it- this is the dawn of a new era of transformation to the digital economy as a portfolio of policies and strategies have been adopted to boost the personality of the country in the global outsourcing arena.
Ethiopia offers a vibrant and youthful talent pool, making it an attractive destination for outsourcing services. Each year, Ethiopian universities and colleges graduate a substantial number of students across various disciplines, including Science, Technology, Engineering, Arts, and Mathematics (STEAM). Another factor is that Ethiopia's demographic profile is notably youthful, with a median age of 18.9 years as of 2024. Such demographics are advantageous for businesses seeking long-term growth and innovation, as they ensure a continuous supply of young professionals ready to contribute to various sectors, including outsourcing.
Ethiopia is strategically located for outsourcing due to its GMT+3 time zone, which aligns well with key global business hubs. Ethiopia is just 3 hours ahead of London (GMT) and the UK. This allows for significant real-time collaboration, making it easier to schedule meetings and maintain efficient workflows with European businesses. While there is a larger time gap, Ethiopia’s work hours still partially overlap with New York (GMT-5) and Los Angeles (GMT-8), enabling some real-time interaction during the U.S. morning hours. Additionally this allows ideal for 24/7 Operations. Companies outsourcing customer support, IT services, or business processes to Ethiopia can ensure round-the-clock service by taking advantage of the time difference. Ethiopia’s daytime hours cover gaps when teams in the U.S. and Europe are offline.
Ethiopia boasts a highly skilled and cost-effective workforce, making it an ideal destination for outsourcing. With a large talent pool and competitive wage structures, businesses can scale efficiently while maximizing productivity and maintaining a strong competitive edge.
A constant headache for most companies is a high percentage of employees leaving without replacement. The high attrition rate that seems to plague the global BPO industry is met by a multitude of Ethiopian talents, driven to learn and grow in specific industries.
Ethiopia’s expanding fiber internet infrastructure ensures fast and dependable connectivity, vital for seamless outsourcing operations. With a growing number of service providers enhancing coverage and competition, businesses can count on stable networks to support their global partnerships and scale efficiently.
We value the partnership of our partners.
As of today, the outsourcing industry has shown significant expansion. Companies situated in Europe, Asia, and the Americas have looked to the services of EtEthiopiaervice provides. As a member of this association, you will contribute to the industry’s growth and support it by increasing Ethiopia’s competitive edge in its region and beyond.
Now, with the country’s agenda of digitization and digital economy transformation, the outsourcing sector within this highly expanding industry has taken the responsibility of shaping the economy by pushing past borders. This rapid transformation is only fuelled by though joined hands of industry players, development partners, relevant government agencies, change-maker individuals, and value chain enterprises. We Highly value the support of our partners in driving excellence in the outsourcing sector.
